Response
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Response

TrustLink Officers are an important part of the service we provide, however, this part of our service is restricted in terms of geography.  Unlike the other components of TrustLink where we can provide a more comprehensive offer nationwide, the response service is currently only available throughout Cheshire East and some neighbouring towns and villages.

Like the control centre, our TrustLink Officers also work 24 hours a day every day of the year and are some of the most regularly, highly trained, adaptable people we have working for the whole organisation.  Our team expect the unexpected and face false alarms, genuine life-threatening emergencies and bereavements as part of their job role.  The training we provide fully equips them for any and all eventualities. 

Similar to our Independent Living Advisors, our TrustLink Officers are very well equipped from state-of-the-art PDA's offering multiple communication options, to advanced aids to assist customers who have fallen and basic first aid provisions the team is well prepared.  The job is demanding some of the time but is one that provides a real sense of value for customer and officer alike.

There are many other functions our TrustLink Officers can perform and these vary depending on what level of service you choose from our 5 tiers.  From being there purely to respond to emergencies through to daily visits, routine equipment checks, 100th birthday gift deliveries and even a cup of tea and a chat.  We will provide you with a full breakdown of the service levels during the assessment and demonstration.  Just like your equipment, the service levels can be amended as you see fit.  We can raise levels, reduce levels or even provide a short-term enhancement to provide additional support post-hospitalisation it really is up to you.

Being TSA Platinum Members also means that we have performance criteria to meet in our response times and like the control centre, we regularly exceed these industry leading targets month in, month out.