Once we have a confirmed time to meet with a potential customer
and service user, our Independent Living Advisors ensure they have
enough equipment with them to perform a relevant demonstration of
the equipment they have / or are about to recommend.
The demonstration usually follows the assessment and recommendation of equipment but does not have to.
Before we conclude the demonstration, the customer, family members, carers and any other person involved will be able to gain hands on experience in how to activate and de-activate the equipment.
The demonstration will help provide real reassurance in terms of how user-friendly and simple the equipment is to use on a daily basis.
Assessing your needs
This is the first step in helping you to feel a renewed sense of
safety, security and independence. Our Independent Living
Advisors are a team of highly skilled, experienced people who have
a vast knowledge of the equipment and services we provide.
In a comfortable, friendly manner, the Independent Living Advisors talk with you and try to find out what has become more challenging, where your concerns are and what help you would like.
Our Advisors are also trained to identify issues that customers are not comfortable disclosing, unaware of and those potential issues that can only be identified through experience.
This ensures any recommendation we make takes into account all aspects of our customers lives and is designed to offer maximum benefit to them
Offering specific advice
Once the assessment has been completed, our Independent Living
Advisors review the information with you. Taking into account
your current needs and your home environment, our Advisors will
make a recommendation based on the starting point of the standard
The vast majority of our customers only require the standard equipment to give them the peace of mind they are looking for, however, for people who have recently returned home from Hospital, additional sensors such as falls detectors, bed & chair sensors and motion detectors can prove invaluable.
Our expertise stretches to more complex issues such as incontinence, epilepsy, dementia and even Alzheimer's and autism. We have relevant, current experience in creating bespoke solutions for these client groups and can confidently advise on, and deliver, relevant solutions.