Private Customers
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Private Customers

TrustLink services have been designed to be truly flexible around our customers specific needs.  The variety of equipment and sensors listed and described on the equipment page demonstrate how flexible we can be when creating a bespoke support package.  The equipment can be provided as supply only through our shop where we can offer support to programme the equipment to a mobile and / or landlines for a small fee (also available in the shop).

Following on from the supply only solution described above, we offer our customers a 5 tier service depending on location.  The tiers are described below:

1 Star Service - 24 hours a day, every day of the year alarm monitoring service.  Response is to be provided by family, friends, carers or emergency services.  TrustLink require a minimum of 3 contacts who are willing to respond day or night to qualify for this service level.  The customer is required to test their equipment monthly by simply pressing their pendant.  The 1 Star Service is available nationwide.

The following services are currently only available in the county of Cheshire East and some neighbouring towns and villages.

2 Star Service - 24 hours a day, every day of the year alarm monitoring service.  Response to be provided by family, friends, carers or the emergency services.  Should the alarm not require emergency service intervention and no contacts are available, a TrustLink Officer will attend. 

3 Star Service - 24 hours a day, every day of the year alarm monitoring service.  Response to be provided by family, friends, carers or the emergency services.  Should the alarm not require emergency service intervention and no contacts are available, a TrustLink Officer will attend.  In addition, a TrustLink Officer will conduct a monthly visit to check on your well-being and test the equipment for you.

4 Star Service - 24 hours a day, every day of the year alarm monitoring service.  Response to be provided by family, friends, carers or the emergency services.  Should the alarm not require emergency service intervention and no contacts are available, a TrustLink Officer will attend.  In addition, a TrustLink Officer will conduct a weekly visit to check on your well-being and perform the monthly equipment test for you.

5 Star Service - 24 hours a day, every day of the year alarm monitoring service.  Response to be provided by family, friends, carers or the emergency services.  Should the alarm not require emergency service intervention and no contacts are available, a TrustLink Officer will attend.  In addition, a TrustLink Officer will conduct a daily visit to check on your well-being and perform the monthly equipment test for you.

Important information - For your protection and ours, we record all telephone and alarm calls.  All your personal data is stored securely on a computer system in accordance with the Data Protection Act and privacy and confidentiality are maintained within all aspects of the service.