Carers Alert Card
This is a very popular service for customers who have a care package. The ACE Card is issued to your carer and it contains a contact number to be used in the event of an emergency. If anything should happen to your carer, they call the number on the card and our control centre staff will then act in accordance with the instructions held on your account. These instructions will have been agreed in advance and will ensure that your needs are responded to accordingly.