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TrustLink telecare & alarm service gets quality awards

Peaks & Plains was delighted to be awarded an
internationally recognised quality award for its TrustLink telecare
and alarm services, which provide emergency support for older and
vulnerable customers.

The TrustLink service support customers 24 hours a day, 7 days a
week and has a full response team day and night. It supports Trust
customers as well as private residents who need additional support
to independent living to feel safe and secure in their own home. It
has been rated as a Platinum member service by the Telecare
Services Association which demonstrates the high quality of
services provided to customers.

The service has now successfully gained certification to the ISO
9001 quality management system standard, having passed a three-day
audit by BSI. As part of the award the Trust achieved specific
praise for "strong customer focus being demonstrated with
residents' involvement" and "its approach to internal auditing
being considered good practice".

The award demonstrates the Trust's commitment to improving the
services its customers receive and to growing the business in line
with corporate objectives. The ISO standards are an important
quality mark when trying to win new business and when obtaining
approval from suppliers.

The Trusts Service Improvement Manager, Neil Bancroft says "We
are delighted to have achieved this success. Specific thanks must
go to our dedicated teams who provide the service 24 hours a day,
365 days a year, they are truly dedicated to giving fantastic
customer service and enjoy what they do."

"Achieving ISO 9001 certification is a challenging process and
one that requires a great deal of commitment and effort from any
organisation," says Stuart Rogers, Client Manager at BSI. "The
purpose of a management system is to ensure a company can deliver
what it has agreed to supply to a customer. This is vitally
important in light of the current economic climate and Peaks &
Plains should be rightly proud of this achievement."